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This page explains how to share a task’s tracking with people who don’t have an account.
Required permission:
  • View task

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Find the task ID

Every task has a unique task ID that works as the access key for public tracking.
  1. Open Activities › Task.
  2. Click a task, or choose View from its Task actions, to open its details.
  3. Click Share.
Share
  1. Share: opens the share options.
  2. Share by WhatsApp: opens WhatsApp with a message and the tracking link. When the task has a phone number on its initial page, the chat opens to that number.
  3. Copy link: copies the full tracking link.
  4. Copy task ID: copies the task ID on its own.
A task ID is a 24-character code, for example:

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Ways to share

Send the full link: the web app’s address, then /tracking/, then the task ID. For example:
  • One click opens the task for the recipient.
  • Nothing needs to be typed.
  • Easy to send by email, chat or text message.

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Option 2: the portal and the task ID

Send the portal address (/tracking) and the task ID separately. The recipient:
  1. Opens the portal.
  2. Types or pastes the task ID.
  3. Clicks Track.
Tracking portal
  1. Task ID: where the recipient enters the task ID.
  2. Track: open the task’s tracking page.
This works well when you read the task ID out over the phone or in a support conversation.

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Option 3: Share in the task detail (easiest)

Open the task and click Share, then pick Share by WhatsApp, Copy link or Copy task ID. The link is built for you, and WhatsApp sends it in one step.

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In automatic emails

An email notification can include the tracking link as a variable, so the recipient gets it as soon as the task is created or updated.

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Best practices

  1. Share right after the task is created, so the recipient can follow it from the start.
  2. Add a short explanation of what the recipient will see on the page.
  3. Set expectations: when the task will be updated, what information appears, and how often the location updates.
  4. Share task IDs only with the intended recipients. Anyone with the ID can see the task.
  5. Open the link yourself first to check it shows what you expect.

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What recipients see

  1. Task information: title, content and label.
  2. Task history: every status change with its time and note.
  3. Location: where the task is, and the courier’s location while it is ongoing.
  4. Media, Bill and List, when the task type has them.
See The Tracking Page for details.

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Troubleshooting

“No task matches that ID” or “We could not find that task”
  • The task ID is wrong or incomplete, or has a typo.
  • A task ID contains no spaces: check what was pasted.
  • The task has been deleted.
Check the task ID and copy it again. “We could not reach the tracking service” or “Something went wrong”
  • The recipient’s connection dropped, or the service is briefly unavailable.
Ask the recipient to click Try again or reload the page later.