On Alert Resolved

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Constraints

1. One alert type per automation. Pick it in Alert type, from the same eight types as On Alert Created.
2. Three actions. Create Task, Webhook and Notification by Email.
3. No rules. The alert type is the automation’s only scope.
4. Saved in an automation group. Alert events are set up on the automation group canvas. They can’t be created through POST /automation.

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When it runs

1. Someone resolves the alert in Monitoring › Alert or on the Tracking page, optionally with a note.
2. Every active automation whose Alert type matches the alert’s code runs its action.

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Set it up

1. Open Workflow › Automation and create or open an automation group.
2. In Add first step, under Alert, pick On Alert Resolved.
3. Alert type: required. Pick the one type to watch, for example SOS: Panic.
4. Click + under the trigger, pick Create Task, Webhook or Notification, and fill it in as described for On Alert Created.
5. Click Save, and switch the group on.

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Alert fields

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Webhook payload

{
  "docId": "6731c0e89a8ee9d8830baac9",
  "organizationId": "660a1b2c4f1a2b3c4d5e6f03",
  "alertCode": "user.panic",
  "alertName": "Panic",
  "title": "Panic button pressed",
  "message": "Budi pressed the panic button.",
  "assignee": "[email protected]",
  "hubId": "6ae400a6ea63638295070382",
  "eventTime": "2026-11-10T03:15:00+00:00",
  "createdTime": "2026-11-10T03:15:02+00:00",
  "updatedTime": "2026-11-10T03:40:11+00:00",
  "isResolved": true,
  "resolvedBy": "[email protected]",
  "resolvedByName": "Rina Ops",
  "resolvedNotes": "Called the driver, flat tyre. Mechanic sent.",
  "resolvedTime": "2026-11-10T03:40:11+00:00",
  "data": {
    "driverName": "Budi",
    "phone": "+6281234567890",
    "address": "Jl. Sudirman No. 1, Jakarta",
    "lat": -6.2088,
    "lon": 106.8456,
    "locationSource": "gps",
    "locationTime": "2026-11-10T03:14:58+00:00",
    "userId": "660a1b2c4f1a2b3c4d5e6f10",
    "trackingDate": "2026-11-10"
  }
}

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Troubleshooting

• Check that the automation group is switched on and the trigger’s Alert type matches the resolved alert.
• The alert was already resolved before the automation was switched on. The event runs only at the moment an alert becomes resolved.

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Questions